DXTFDeposits & Withdrawals
A practical guide to funding your DXTF account: which methods are accepted, how quickly money is credited, what amounts apply, how currency conversion and provider fees work, and how refunds are handled.
The rules governing withdrawal requests themselves are set out separately in the Withdrawal Policy.
Accepted payment methods for funding
Accounts can be funded electronically from a source held in the account holder’s own name. Depending on your country of residence and account currency, the methods generally available are:
- Debit and credit cards issued in the account holder’s name;
- Bank and wire transfers, including domestic and regional transfer schemes;
- Electronic wallets and online payment services supported in your region;
- Digital-asset transfers, where this option is enabled for your account and network.
We do not accept cash, cheques or payments from an account, card or wallet belonging to a third party. Any third-party payment received will be returned to the sender and cannot be credited. The methods actually enabled for you are listed in the deposit area of your account.
Crediting times
Timings depend entirely on the method used and on the sending institution. As a general guide:
- Cards and electronic wallets — usually credited within minutes, and in most cases within the same business day once the authorisation is confirmed;
- Domestic bank transfers — typically the same or the next business day;
- International or cross-currency transfers — commonly a few business days, occasionally longer where intermediary banks are involved;
- Digital-asset transfers — credited after the required number of network confirmations, which varies by network and load.
Payments submitted outside business hours, at weekends or on public holidays are processed on the next business day. The indicative crediting time for each method is displayed before you confirm a deposit.
Minimum and maximum amounts
Each funding method has its own minimum deposit, and a maximum per transaction and per period. These figures differ by method, currency, country and account verification level, and providers may apply their own limits in addition to ours.
The amounts that apply to you are always shown in the deposit area of your account before you confirm. If a payment falls below the minimum or exceeds the maximum, it may be rejected by the provider and returned to the source, less any charges applied along the way. Where you need to fund an amount above the published maximum, contact support in advance so the appropriate route can be arranged.
Currency conversion
Your account is held in the currency selected when it was opened. If you send funds in a different currency, an exchange will take place before the balance is credited. Conversion may be performed by us, by the payment provider, or by your own bank or card issuer, depending on the route the payment takes.
The rate applied is the rate available at the moment the conversion is executed and may include a conversion margin, which is disclosed where we apply it. Because rates move, the amount credited can differ from the amount you expected when you initiated the payment. To avoid conversion entirely, fund the account in its base currency wherever possible.
Payment-provider fees
Where we publish a deposit fee, it is shown before you confirm the transaction. Separately, card issuers, banks, intermediary and correspondent banks, wallet operators and blockchain networks may apply their own charges — including transfer fees, cross-border fees, cash-advance treatment of card payments and network fees.
Those third-party charges are set by the provider, not by DXTF, and are borne by the account holder. They may be deducted from the amount sent, which means the sum credited to your balance can be lower than the sum you instructed. Check the terms of your own provider before sending a payment.
Return to the same method
Funds are returned to the same method they came from. Where an account has been funded from more than one source, money is normally returned to each source in proportion to what it contributed, and card payments are returned to the original card up to the amount originally charged. Any remaining balance is then paid out to another verified method registered in the account holder’s own name.
This rule applies for anti-money-laundering and fraud-prevention reasons and cannot be waived on request. If the original method is closed, expired or no longer available, contact support with evidence of the closure so an alternative verified route in your own name can be arranged.
Refunds
If a deposit is credited in error, duplicated, or cannot be applied to your account, it is refunded to the original source. Refunds are processed once the underlying payment has fully cleared; the time it then takes to appear on your statement is determined by the provider and can be several business days, or longer for card refunds.
Amounts refunded are net of any charges already applied by the payment provider or intermediary institutions, and any currency conversion is performed at the rate applicable on the day the refund is executed. If you believe a payment has been taken in error, contact support with the date, amount, method and any reference number before raising a dispute with your provider, so the transaction can be traced quickly.
Practical checklist
- Use a payment method registered in your own name.
- Check the minimum and maximum for that method in your account before sending.
- Fund in your account’s base currency where possible to avoid conversion.
- Include any payment reference exactly as displayed, so the credit is matched automatically.
- Keep the confirmation or receipt from your provider until the balance appears.
Withdrawing funds
Withdrawal methods, processing times, fees, limits, verification requirements and cancellations are covered in full in our Withdrawal Policy. For anything not answered there, please contact support.