KYC & AML Policy

1. What “Know Your Customer” means

Know Your Customer (KYC) is the process by which DXTF confirms that a customer is a real, identifiable person, that the details supplied at registration are accurate, and that the payment method used belongs to that same person. It is a standard requirement for any service that accepts customer funds and gives access to financial markets.

KYC is not a credit check and it does not assess your trading skill. It answers three questions: who you are, where you live, and whether the money you deposit reaches us from an account in your own name.

2. What “anti-money laundering” means

Anti-money laundering (AML) refers to the controls a service puts in place to prevent it being used to disguise the origin of criminal funds, to finance illegal activity, or to bypass sanctions and other financial restrictions. In practice this means we must be able to identify our customers, understand the expected pattern of their activity, keep records of the checks we performed, and report activity that appears suspicious to the competent authorities under the rules that apply to us.

AML obligations sit above our commercial relationship with you. Where a legal duty conflicts with a customer instruction, DXTF must follow the legal duty.

3. Documents we accept

We ask for up to three categories of document. Files should be complete, in colour, unedited, fully legible and within their validity period. Screenshots with parts cropped away, or documents that have expired, cannot be accepted.

a. Identity document

• A government-issued passport, national identity card or driving licence.
• All four corners visible, the photograph clear and the machine-readable or number lines unobstructed.
• The name and date of birth must match the details entered in your account.

b. Proof of address

• A recent utility bill, bank or card statement, or an official document issued by a public authority.
• Issued recently — typically within the last few months, as stated in your account area.
• It must show your full name and residential address; a post-office box is not sufficient.

c. Proof of payment method

• For card payments: an image of the card showing your name, the first and last digits and the expiry date. The remaining digits and the security code must be covered.
• For bank transfers: a statement or transfer confirmation showing the account holder's name.
• For electronic wallets: a screenshot of the account profile showing the registered name and account identifier.

4. How long a check takes

Most complete submissions are reviewed within a few business hours to a small number of business days. Reviews take longer where a document is unclear, where additional evidence is requested, where the submission arrives outside business hours, or where an enhanced check is required. The current expected turnaround is shown in your account area alongside the status of each document.

Verification thresholds — the point at which a check must be completed before a deposit, a withdrawal or an increase in activity is processed — are published in your account and may be updated. We do not apply undisclosed thresholds.

5. Why a check can be rejected

• The image is blurred, cropped, glare-obscured or partially covered.
• The document has expired or is not of an accepted type for your country.
• The name, date of birth or address does not match your account details.
• The payment method belongs to a third party rather than to the account holder.
• The file appears altered, re-composited or otherwise not authentic.
• Requested clarifications were not provided within the stated period.

A rejection is not an accusation. In the great majority of cases it means a clearer file or a more recent document is needed. You will be told which item failed and why, and you may resubmit. Where the law prevents us from disclosing the reason for a decision, we will say so.

6. Ongoing transaction monitoring

Verification is not a one-off event. For as long as your account is open we monitor activity on a risk-sensitive basis. Monitoring may lead us to:

• ask for an updated identity or address document when the previous one expires;
• ask about the source of funds where a deposit does not match the profile you provided;
• apply enhanced checks to larger or unusual transactions, or to activity connected with higher-risk jurisdictions;
• pause a transaction, restrict certain functions, or suspend an account while a review is completed;
• report activity to the competent authorities where we are legally obliged to do so.

Records of identification data and transactions are retained for the period required by the applicable rules, even after an account is closed.

7. Your obligations as a customer

• Provide accurate, current and complete information, and correct it promptly when it changes.
• Use only your own identity documents and your own payment methods. Accounts opened or funded on behalf of another person are prohibited.
• Operate a single account unless we have agreed otherwise in writing.
• Respond to requests for clarification within the period stated in the request.
• Keep your login credentials confidential and report any suspected unauthorised access immediately.
• Deposit only funds that are lawfully yours and that you can afford to place at risk.

Failure to meet these obligations may result in restrictions on deposits, withdrawals or trading, and ultimately in closure of the account in line with our Terms.

8. Where to ask questions

If you are unsure which document to send, if a submission was rejected and the reason is unclear, or if you wish to know what personal data we hold about you and why, contact us through the contact page or from the support area of your account. Please include your registered email address and describe the issue; do not attach sensitive documents to unsecured messages — use the upload area in your account instead.

Related pages: Licenses & Regulatory Information, Privacy Policy, Terms and Risk Disclosure.

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