Withdrawal Policy

1. Available withdrawal methods

Withdrawals are made electronically to a payment method registered in your name. Depending on your country of residence and the currency of your account, the available options generally include bank or wire transfer to an account held in your own name, transfer back to the card or electronic wallet used to fund the account, and — where supported — transfer to a verified digital-asset address.

The exact list of methods enabled for your account, together with the currencies each supports, is shown in the withdrawal area of your account. We may add, suspend or remove a method at any time where a provider becomes unavailable or where legal or security requirements change.

2. Processing times

Requests are reviewed on business days. Internal review and approval usually completes within one to three business days of submission, provided your account is fully verified and no additional checks are required.

After approval, the time for funds to reach you depends on the receiving method: card and electronic-wallet returns typically settle within a few business days, while bank transfers commonly take longer, particularly for international or cross-currency payments. Weekends, public holidays and cut-off times at the receiving institution can extend these periods. Indicative timings for your account and chosen method are published in the withdrawal area of your account.

3. Fees

Any withdrawal fee that applies is disclosed before you confirm a request and is shown in the fee schedule published in your account. Fees may be charged as a fixed amount per transaction, as a percentage, or as a pass-through of the cost charged by the payment provider or the receiving institution.

Intermediary banks, correspondent banks, card schemes, wallet operators and blockchain networks may apply their own charges, and currency conversion may apply where the withdrawal currency differs from the currency of your balance. Those third-party charges are outside our control and are borne by the account holder.

4. Minimum and maximum limits

Each withdrawal method has a minimum amount, below which a request cannot be processed economically, and a maximum amount per transaction and per period. Limits vary by method, currency, country and the verification level of your account, and larger requests may be split into several payments.

The minimum and maximum figures that apply to you are always displayed in the withdrawal area of your account before you confirm the request. Where a request exceeds the applicable maximum, you may be asked to submit it in instalments or to use an alternative method.

5. Mandatory identity verification before the first withdrawal

No withdrawal is released until identity verification is complete. Before your first withdrawal you must provide, at minimum, proof of identity, proof of address and proof of ownership of the payment method to which funds will be sent. Additional documents — such as evidence of the source of funds — may be requested depending on the amount, the method and applicable legal obligations.

Documents must be current, complete, legible and consistent with the details registered on your account. Verification is generally completed within one to three business days of receiving acceptable documents. We may repeat or refresh verification at any later time, and we may pause withdrawals until it is complete.

6. Reasons a request can be delayed or refused

A withdrawal request may be delayed, returned or refused where:

1. identity verification is incomplete, or submitted documents are expired, unreadable or inconsistent;
2. the payment details supplied are incorrect, incomplete or belong to a third party;
3. the destination method is not registered in the account holder’s own name;
4. the requested amount is below the minimum or above the maximum limit for the method;
5. the available balance is insufficient once open positions, pending orders, margin requirements or unsettled deposits are taken into account;
6. a recent deposit has not yet cleared or is subject to a chargeback or dispute;
7. we are required to carry out additional checks, or to act on a legal, regulatory or court instruction;
8. there are reasonable grounds to suspect fraud, unauthorised access, money laundering or a breach of our Terms of Use;
9. the payment provider, receiving institution or network rejects or returns the payment.

Where a request is delayed or refused we will inform you and, unless we are legally prevented from doing so, explain what is required to resolve it. Funds that cannot be paid out remain in your account balance.

7. Your responsibility for correct payment details

You are solely responsible for the accuracy of the payment details you enter, including account numbers, routing or reference codes, wallet addresses, network selection and the beneficiary name. Payments sent to details you supplied cannot always be recalled, and transfers on digital-asset networks are generally irreversible.

Please check every field before confirming. If a payment is returned because of incorrect details, any charges applied by the intermediaries involved may be deducted from the returned amount.

8. Cancelling or amending a request

A request may usually be cancelled or amended from the withdrawal area of your account while its status is still pending. Once a request has been approved and sent to the payment provider it can no longer be recalled by us.

If you need to change a pending request and the option is no longer available in your account, contact support immediately with the request reference; we will attempt to stop it, but we cannot guarantee that this is possible. Cancelled withdrawals are credited back to your account balance, normally on the same or the next business day.

9. Support

If a withdrawal is taking longer than the indicative time published in your account, or you have questions about limits, fees or required documents, please contact our support team and quote the request reference and the date of submission. Copies of the applicable fee schedule and verification requirements are available on request.

10. Updates to this policy

We may update this policy to reflect changes in our services, payment providers or legal obligations. The current version is always published on this page and applies to requests submitted after it is posted. Where a change materially affects you, we will give notice through the account or by email.